Policies
WE SHIP WITH LOVE ALL OVER THE WORLD!
Regular mail, EMS, courier delivery service. You can find all the shipping options valid for your country at checkout.
MONEY BACK GUARANTEE
We take pride of our products, which is why we offer a 30-day money-back guarantee for every purchase.
FREE SHIPPING ON ORDERS OVER US $20!
We always do our best to expedite shipping as much as possible and process and send out orders within 24 hours of it being placed, but please note that orders may take up to 3 business days to be taken to the International Parcel center.
You will receive tracking link in 2-3 days (after getting update from the shipping provider). We use Aftership to keep you informed.
Also we have trackable upgraded mail options and express shipping.
EMS regular mail
estimated delivery time: 20-30 days
Deutsche Post DHL, 4PX Express, YODEL and more (fully trackable)
estimated delivery time: 10-20 days
DHL Express, FedEx (fully trackable)
estimated delivery time: 4-8 business days
Prices and terms depend on your country - you will see all the options at checkout.
Please kindly note, international shipments can incur customs or import duties and taxes. DUCKY STREET are not liable for these charges and are unable to estimate what these may be. For further information please contact your local customs office before placing your order.
BUYER PROTECTION PROGRAM / LOST IN MAIL PARCELS
Naturally, we hate it when our parcels get lost. That’s why we take all shipping risks through our Buyer Protection Program. If you don’t receive your order in maximum delivery time, let us know, and we’ll send it again.
More then that: all DUCKY STREET goods are eligible for PayPal's Buyer Protection, so all your purchases are covered by the most trusted and safe e-commerce payment provider on the market.
Buy at DUCKY STREET store with confidence!
PAYMENT
Our online store works with the leader in the market of e-payments – PayPal. Processing takes place on the PayPal's server, so you may be sure in the safety of all the transactions.
You can also checkout without a PayPal account, you can simply do it using your bank card.
After clicking “Complete order”, you will be redirected to PayPal to complete your purchase. If you have no PayPal account, click Create an Account – actually you don't have to create an account, but you'll see PayPal Guest Checkout where you can pay by card, and voila!
CANCELLATIONS
If for some reason you don't need your unshipped order any more - we will cancel and refund. We don't accept cancellations for shipped orders.
RETURNS AND REFUNDS
Got your order and not happy with our products? We will provide full refund without sending products back if there are any problems with the quality, they were damaged during the shipping process, items do not match our descriptions. This is also guaranteed by PayPal's Buyer Protection.
More then that - we will provide full refund without sending products back if our products quality and design do not match YOUR EXPECTIONS. High quality or money back!
Also you can return purchased goods for any other reason, like you just changed your mind and don't want them any more. In this case our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item to our Shenzhen warehouse.
PRIVACY POLICY
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
TERMS OF SERVICE
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Full versions of Refund, Privacy and TOS statements appear in the footer of your checkout page